We’ve put together a comprehensive list of frequently asked questions to help make your shopping experience at Happybeaverss as smooth and enjoyable as possible. If you can’t find the answer to your question here, don’t hesitate to contact our customer support team.
1. How do I place an order?
Placing an order on our website is straightforward. Simply browse through our products and when you find something you’d like to purchase, click on the item for more details. Select the quantity and any other applicable options (like size or color), then click “Add to Cart.” When you’re ready to proceed, click on the shopping cart icon at the top of the page to view your selected items. Click “Proceed to Checkout” and enter your shipping address and payment details. After reviewing and confirming your order, complete your purchase by submitting your payment. You will receive an order confirmation email with all the details. If you encounter any issues during checkout, please contact our customer service team, and we’ll be happy to assist you.
2. How can I track my order?
Once your order is shipped, you will receive an email with your tracking number. You can track the status of your shipment by visiting the carrier’s website and entering your tracking number. You’ll be able to see real-time updates on your package’s whereabouts, as well as an estimated delivery date. If you did not receive your tracking number or if you have trouble tracking your order, please contact us, and we’ll assist you promptly.
3. What is your return policy?
We want you to love what you ordered! If for any reason you’re not completely satisfied, we offer a 30-day return policy. Items must be unused, in original condition, and in their original packaging to qualify for a return. To initiate a return, simply contact our customer support team at [email protected] or by phone at +19017348417 for return instructions. The cost of return shipping is the responsibility of the customer, except in the case of defective or incorrect items. After we receive your return, we will inspect the item and process your refund. Refunds will be issued to the original payment method and may take up to 10 business days to appear in your account. Please note that certain items, such as clearance or final sale products, may not be eligible for returns.
4. Can I change or cancel my order?
We process orders quickly, so if you need to make changes or cancel your order, please contact us immediately. If your order has not yet been processed or shipped, we can usually accommodate changes, such as modifying the shipping address or altering the items in your cart. If your order has already been shipped, we won’t be able to cancel it, but you can return the item once it arrives. For any changes to your order, please contact us as soon as possible to ensure we can assist you.
5. How do I contact customer support?
Our customer support team is available to assist you with any inquiries or concerns you may have. You can reach us via email at [email protected], and we will respond within 24–48 hours. For urgent matters, you can reach us by phone at +19017348417 during business hours (Monday to Friday, 9:00 AM – 6:00 PM EST). If you’re looking for help with an order or need assistance with returns, we’re here to provide fast and helpful support.
6. Do you ship internationally?
Yes, we do offer international shipping! We want to ensure that our products reach customers worldwide. When you enter your shipping address during checkout, international shipping options will be provided. Please be aware that customs fees, taxes, and duties may apply based on the destination country. These additional charges are the responsibility of the customer. Shipping times for international orders may vary, depending on the destination, so please check the estimated delivery time during checkout. If you have any questions regarding international shipping, don’t hesitate to contact our customer service team.
7. Can I change my shipping address after I place an order?
We understand that shipping address changes can happen! If you need to update the shipping address on your order, please contact us immediately. If your order has not yet been processed or shipped, we can often accommodate the change. Once your order is in transit, we won’t be able to change the shipping address. If you realize there’s an issue with the address after placing your order, reach out to us as soon as possible, and we will do our best to assist you.
8. Do you offer gift cards?
Yes, we offer gift cards for customers who want to give the gift of choice! You can purchase a digital gift card from our website. The gift card will be emailed to the recipient’s address, and they can use it to shop on our site. Gift cards are redeemable for merchandise and are subject to the same terms and conditions as other products.
9. What payment methods do you accept?
We accept a wide variety of secure payment methods to make your shopping experience convenient. You can pay using major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal, which allows for safe and easy transactions. If you prefer, we offer other secure payment gateways during checkout. Your payment information is processed securely, and we do not store sensitive payment details on our servers.
10. How do I apply a promo code?
If you have a promo code, you can apply it during the checkout process. After adding your items to the cart, proceed to checkout, and you’ll see a box labeled “Promo Code.” Enter your code and click “Apply” to see the discount reflected in your total. Please make sure your promo code is valid and meets any minimum purchase requirements. If you have trouble applying your code, please contact us for assistance.
11. How long will it take for my order to arrive?
We offer multiple shipping options to suit your needs. Standard shipping typically takes 7-10 business days, expedited shipping takes 4-6 business days, and overnight shipping takes 2-3 business days. You can choose your preferred shipping method at checkout. Keep in mind that shipping times may vary depending on your location and the time of year, especially during holidays or high-demand periods. If there are any delays with your shipment, you will be notified with updated tracking information.
12. What should I do if my item is damaged or defective?
We apologize if your item arrives damaged or defective. Please contact our customer service team immediately, and we’ll assist you in resolving the issue. We may request photos of the damaged or defective item to help us process your claim. If the product is defective, we will arrange for a replacement or refund based on your preference. If you received the wrong item, we’ll also make sure to get the correct product to you as quickly as possible. Our goal is to ensure that every customer is completely satisfied with their purchase.
13. Can I return or exchange a sale or clearance item?
Items purchased on sale or from the clearance section are generally final sale and not eligible for returns or exchanges. However, if the product is defective or incorrect, we will make exceptions. Please review the product description and return policy for each sale item before purchasing. If you have questions about specific items, feel free to reach out to us for clarification.
14. How do I update my account information?
You can easily update your account information by logging into your account on our website. Once logged in, navigate to your account settings where you can update your personal details, shipping address, and payment methods. If you need further assistance with updating your information, please contact us, and we’ll help you out.
